1. Introduction -- 2. The need for KM -- 3. Key guiding principles of KM -- 4. What to consider before embarking on KM -- 5. Phase 1: Awareness creation -- 6. Phase 2: Strategy formulation -- 7. Phase 3: Pilot and experimentation -- 8. Phase 4: Expansion beyond the pilot projects -- 9. Phase 5: Enterprise integration -- 10. Conclusion.
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