Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson...[et al].
พิมพ์ครั้งที่
2nd ed.
พิมพลักษณ์
New York : McGraw-Hill, 2013.
จำนวนหน้า
xix, 275 p. : ill. ; 23 cm.
หมายเหตุบรรณานุกรม
Includes bibliographical references (pages 265-266) and index.
หมายเหตุสารบัญ
Part One: Work on me firs twhat to do before an accountability discussion -- Chapter 1: Choose what and if : how to know what conversation to hold and if you should hold it -- Chapter 2: Master my stories how to get your head right before opening your mouth -- Part Two: Create safety what to do during an accountability discussion -- Chapter 3: Describe the gap : how to start an accountability conversation -- Chapter 4: Make it motivating : How to help others want oto take action -- Chapter 5: Make it easy : how to make keeping commitments (almost) painless -- Chapter 6: stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Part Three: Move to action : what to do after an accountability discussion -- Chapter 7: Agree on a plan and follow up : how to gain commitment and move to action -- Chapter 8: Put it all together : how to solve big, sticky, complicated problems -- Chapter 9: The 12 "Yeah-Buts" : how to deal with the truly tough.
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